Refund Policy
we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer refunds under the following conditions:
Eligibility for Refunds
- Your item must be unused, in its original packaging, and in the same condition as when you received it.
- You must request a refund within 14 days of receiving your order.
- Proof of purchase (order number or receipt) is required.
Non-Refundable Items
Certain items cannot be refunded, including:
- Gift cards
- Final sale items (clearly marked at purchase)
- Personalized or custom-made products
How to Request a Refund
To initiate a refund, contact our customer service team through the contact form on tryhopsy.com. Provide your order number and reason for the return. Once approved, we’ll send you instructions on how to proceed.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped). We recommend using a trackable shipping service, as we cannot be responsible for lost return packages.
Processing Refunds
Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange, contact us within 14 days of delivery.
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, check with your bank or payment provider first. If the issue persists, contact us for further assistance.
For any questions regarding our refund policy, please visit tryhopsy.com or reach out to our support team.
Note: This policy applies only to purchases made directly through tryhopsy.com. For third-party retailers, please contact them directly for their return policies.
Thank you for shopping with Hopsy!